Adj.Full Professor, Special Assistant to the Office of the Dean UNC Adams School of Dentistry; Chapel Hill, NC Greensboro, North Carolina, United States
Disclosure(s):
Mark E. Hyman, DDS: UNC Adams School of Dentistry: Employee (Ongoing)
“OH NO! Not that one again!” After all your training, years of hard work, and tremendous sacrifice, don’t you just hate it when you get those heart-wrenching questions and resistance to case acceptance over and over again? Your team and you work so hard and care so deeply; so why is it that often our patients don’t ask for optimal care and enthusiastically accept our treatment plans? Wouldn't it be great to have tried and true answers that the team could practice and master?
Learning Objectives:
Learn the power of a high-impact new patient experience.
Review the ten key questions you must ask of each new patient.
Role play with your team the questions you HATE to hear and LOVE to answer
