Adj.Full Professor, Special Assistant to the Office of the Dean UNC Adams School of Dentistry; Chapel Hill, NC Greensboro, North Carolina, United States
Disclosure(s):
Mark E. Hyman, DDS: UNC Adams School of Dentistry: Employee (Ongoing)
Every one of us has had this happen during our careers—the cases that you didn’t read the patient well, didn’t get the proper diagnostic material, didn’t take the time to really listen and see what was appropriate for your patient. Whether you have made a minor misjudgment or totally face-planted, now what do you do? In this Presentation, we will discuss what your next steps should be.
Learning Objectives:
Discuss your patient’s wants and needs, so you minimize misunderstandings
Review the new patient experience and how to engage the team for successful case acceptance
Learn how to react when things go wrong and deliver the appropriate care
