Conflict, pushback, tension, resistance, difficult conversations – we all get into it, and as leaders, managers and team players, we must develop techniques to effectively deal with it. However, managing conflict can be complicated. When tensions rise and stress behaviors appear in, it is infinitely easier to disengage.
Effective conflict management is an essential skill for every leader. Properly harnessed, conflict can be directed as a force for good. Improperly directed, conflict can become toxic and dangerous.
This course is part of the Business Improv Master Class series for professional development. Fun, fast-paced, interactive and incredibly engaging, this program will give you hands-on training for tempering tension and navigating challenging conversations at all levels – down (direct reports), across (peers), (up) supervisors and out (patients) – where temperatures run high and positive outcomes are critical.
Our mission is to give you tools and techniques that you can use, immediately!
Learning Objectives:
Bolster the ability to deal with pushback and difficult questions
Create an environment that enables others to feel comfortable addressing conflict
Guide others from conflict into joint-problem solving solutions
Redirect conflict into a tool for building mutual understanding
